Change of mind
We want you to shop with confidence, knowing that you can return your purchase if you change your mind. We will provide you with an exchange or store credit in any of our stores or via post if:
- You have proof of purchase (either the tax invoice sent with your online order or receipt if purchased instore
- You purchased the product in the last 14 days; and
- The product is in its original condition with all packaging and labels and has not been washed, worn or used
The item must be returned IN THE ORIGINAL PACKAGING – AND MUST NOT HAVE BEEN REMOVED AT ANY STAGE FROM THE OUTER PACKAGING.
For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattress and pillow protectors, underblankets, pet beds or mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a warranty claim.
The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.
Faulty Items
If you have received your order and it is faulty, or damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as within 3 business days of receiving your delivery so we can assess it. Details of the faulty item/s should be sent to: info@bedandhomebarn.com.au
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
- Offer a partial or full store credit voucher or refund
- Replace the product (subject to availability)
- Arrange for the product to be returned to us